Do you need help?
📩 Need help?
At SharkyFun, we're here to help you with any questions, concerns, or issues related to your order.
If you have purchased a product, have an issue, or simply want to ask us a question, you can write to us using the form at the bottom of this page. We will respond as soon as possible.
📬 How long does it take to respond?
We answer emails Monday through Friday and usually respond within 24 hours . If you contact us on a weekend or holiday, we will respond the next business day.
✅ Before writing to us, make sure you:
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Check your order confirmation email .
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Have your order number handy (you'll find it in the email you received when you purchased it).
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Attach photos or videos if you are reporting a problem with the product.
📦 Common questions you can also check out:
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Where is my order?
If the estimated shipping time (7-14 business days) has passed, please email us with your order number and we will review it immediately. -
Can I return or exchange a product?
You can consult our Refund and Return Policy to learn more about the conditions. -
What do I do if the product has arrived damaged or incomplete?
Write to us using the form with photos and your order number, and we'll resolve it as soon as possible.
📧 Direct contact information:
Email:
contacto@sharkyyfun.com
Business address:
Las Encinas Urbanization
Canela Street 23, 41500
Alcalá de Guadaíra, Seville, Spain
We currently do not offer telephone support to ensure more efficient handling of each inquiry.